Frequently Asked Questions
What is the best way to get started?
We offer a 20 minute optional complimentary consultation where we can meet and discern your next step to greater health and wellbeing. The consultation can be done via phone or in-office. Please note that our providers won’t review your records or give medical advice until your New Patient Appointment. We treat patients ages 11 years old and up.
To schedule your Free Consultation or New Patient Appointment, click here.
Which provider should I see?
Learn more about our team of Integrative Providers
What are the appointment costs?
We offer individual appointments or an appointment package. Please see the financial policy for more information including pricing and appointment lengths.
What are the costs of testing and supplements?
Personalized testing is recommended by your PIM provider during your new patient visit and costs vary depending on your health goals. At that time we can also provide you with upfront payment options to make an informed decision. All testing is optional. To keep testing costs as low as possible for our patients, depending on the company, you pay the testing companies directly or you may pay PIM directly. Testing costs are not included in the appointment fee. Click here for more details on testing.
On average a patient tends to spend $150 per month on supplements, this amount may fluctuate. For example, you may need a more aggressive amount of supplements upfront and taper off as you heal.
I received an EOB from my insurance company, what should I do?
We are aware that some patients receive an Explanation of Benefits (EOB) from their insurance company and this resembles a bill or notes that you (the patient) may be responsible for a certain amount and this can be alarming. Rest assured that an EOB is NOT a bill. We are able to provide upfront amounts for all specialty testing in order to avoid surprise bills.
LabCorp and Quest testing costs vary depending on your coverage and we always suggest calling your insurance company to inquire about costs before completing your test.
Please wait until you receive a bill. If you do receive an unexpected bill from a testing company, please always email a copy of the bill to info@philly-im.com and we are happy to do everything we can to possible reduce or eliminate the bill for you.
How do I contact my provider, get my results and visit notes?
In order to provide you with the best care possible and ensure security, we require use of our free online medical portal to all patients. Power2Patient or P2P is where you will access visit notes from your provider including vitamin and supplement instruction, receipts for insurance reimbursement, lab orders, and send messages to the PIM team.
What is the cancellation policy?
Out of respect for our patients' and practitioners' time, please note that we require 72 hours notice for ALL appointment cancellations/reschedules. If you do not provide this notice, you will be charged:
A $300 cancellation fee for a New Patient Appointment*
A $100 cancellation fee for a Follow Up Appointment
A $200 cancellation fee for an Extended Follow Up Appointment
*Note: If you provide at least 72 hours notice, your deposit will be applied to your rescheduled appointment or refunded (upon request only). A $25 processing fee applies to all refunded deposits.
Are you covered by my insurance?
PIM is an out of network provider. Our patients with PPO insurance share that they have received 70-80% reimbursement after deductible for all Philly Integrative Medicine appointments, including their initial and all follow-up appointments.
The number one reason so many patients join our practice is because we have the freedom to offer you quality time with our providers, so that you feel heard and are treated as an individual. Unfortunately, most insurance companies only cover very short visits (5-10 minutes) with a healthcare provider.
For this reason, we offer something slightly different: direct reimbursement.
You pay in full at the time of your appointment. The business day after your in-office appointment, we will post a coded receipt to your patient portal which you can send to your insurer.
If your policy provides out-of- network coverage, you receive reimbursement according to your policy, after you meet your deductible.
Your insurer reimburses you directly-- expect a check in the mail.
Note: Because each insurance policy is unique, we encourage you to call your insurer to inquire about reimbursement-- please find the list of appointment codes below. You do not need to have an appointment scheduled to check your reimbursement rate.
Phone and video appointments are now eligible to be submitted for reimbursement.
Are you covered by Medicare and Medicaid?
PIM welcomes you as a patient, but we are sorry to share that Medicare and Medicaid patients are not able to receive reimbursement for PIM appointments. When Medicare or Medicaid patients receive Medicare/Medicaid covered services, providers are legally obligated to bill according to the government’s time frame and specifications. We are not only not able to comply with these billing practices-- we do not have a billing department or trained Medicare/Medicaid billers-- but we intentionally design our practice so that we can spend time with you, hear you and not rush you out of the office. Your PIM appointment is counted as non-Medicare/non- Medicaid covered service.
Why can't Philadelphia Integrative Medicine be my primary care physician?
All of our integrative practitioners are considered specialists and work in partnership with your primary care physician (PCP). They are well versed in primary care concerns, however, we cannot act as your primary care doctor. Many patients identify a primary care doctor for referrals and emergencies, but rely on PIM for health care appointments and simple questions between appointments.
How can I purchase Vitamins and Supplements?
PIM has an in office and online supplement dispensary with trusted brands and formulations handpicked by your PIM providers. We recommend our clinic supplements and online supplement store because we feel they are the safest and most effective products. We strive to keep our costs as low as possible, however, all prices are dictated by the supplement companies themselves. You can access our online dispensary at:
https://us.fullscript.com//welcome/philly-im
Order by phone or reach FullScript’s customer service for help M-Th 9 am – 8 pm, Fri-Sat 9am- 5pm (1-877-941-1449)
We do receive a compensation from the time spent selecting, stocking and maintaining our in office and/or online store. You are not required to purchase supplements from PIM. You are free to search for viable options elsewhere. Our in-office and online store are provided as a convenience for patients to easily find what has been recommended from a trusted source that offers fast shipping and exceptional customer service. Any returns must be unopened and unexpired.
Medication Refill Policy
Approval of your refill may take up to seven business days, if you use a mail order pharmacy it may take fourteen (14) days before your medication is due to run out. Please contact us and do not wait on your pharmacy.
All prescriptions require a follow up appointment at least every 3 to 6 months.
Please discuss medications changes during your appointment.
What's the difference between functional and integrative medicine?
Integrative medicine includes modalities such as botanical, mind-body, somatic and other evidence based therapies, including the most effective treatments from both traditional medicine and complementary medicine to create a plan which to heal mind, body, and spirit. Functional Medicine is included in Integrative Medicine. At PIM, we incorporate both integrative and functional medicine treatments to give you the most personalized plan to improve your health.
Functional medicine is quite specific in its scope. It aims to:
Find the underlying/root cause of the problem.
Use lab analysis to figure out exactly what is wrong.
Use supplements to correct the problem, using medications only as needed.
Incorporate lifestyle changes such as diet, exercise, stress reduction, and sleep.
How do I send records or test results?
Records can be sent via portal message, email, or fax.
Message them to Michelle Kosvitch in the P2P Portal
Click Messages on left side of screen
Click Attach PDF*
You can add five pdf attachments per message. Include text in the message box in order for message to send.
Send to Kosvitch, Michelle
*For the portal to function correctly, you must be on a computer and using Chrome as your browser. Documents must be in PDF format. Click here for directions on saving a Document in PDF format.
Email your records in PDF format to info@philly-im.com.
Fax them to 610-982-8927.
We cannot login to patient portals from other practices on your behalf to download records. Records must be sent using one of the above options.
Once your records are received, they will be available to view in the Documents section of your P2P portal. We will notify your provider. If you do not see records in the Documents section of your portal, it means we did not receive them.
Can you order testing before my New Patient Appointment?
We are not able to order testing before your New Patient Appointment. You are not yet considered a patient of PIM. When preparing for your New Patient Appointment, our providers review your intake forms and any records you send. Once you are at your appointment, your provider will perform a full history and physical exam. It is not until this time that your practitioner has all of the information she needs to provide diagnosis codes that are required to order testing. We seek a custom-tailored approach for each patient, including choosing the best testing based on history, physical and all available data. Thanks for understanding.
How often do I need to come in for an appointment?
Every treatment plan is unique. Your provider will let you know how often to schedule appointments. On average, most patients come in for an appointment every 6 weeks.
In order for a patient to get the most out of their visit, PIM asks that all patients who have not been seen in over a year schedule an Extended Follow Up Appointment. A lot of changes occur in a year, and an hour long follow up ensures your treatment plan will be fully updated and allows us to give you the best care.